In response to the COVID-19 pandemic, Germany based engineering specialist Saacke has taken another step towards the digitalisation of its services.
In addition to existing options such as live data analysis and maintenance via remote control, customers from the marine industry have been able to use an additional free of charge offer for several weeks now: Via online video chat, experienced Saacke engineers at the Bremen location are available for direct exchange of their know-how regarding combustion and boiler plants as well as thermal systems.
The meetings are held browser- or app-based with the Zoom tool at fixed time windows. The positive response so far has prompted the company to extend the offer to customers in land-based industries since the beginning of May. The special consulting service for customers is planned to run at least until the end of May.
“Travel restrictions, social distancing and many other guidelines currently determine our private and professional everyday life. As an international company with more than 20,000 plants worldwide in operation at our customers' sites, these measures naturally affect the usual practice of our technicians even more. Our original idea was to bridge the current supply gap with the new Personal Online Customer Service, so that the vital shipping industries can deliver the goods and cargoes we all urgently need”, explained Dennis Lühr, Senior Marine Engineer in the Saacke Customer Service Solutions division, who is part of the team of experts involved in the video chat. He continues: “Sometimes even small tips or readjustments from a distance are sufficient to ensure the ship's operation, like the establishment of the spare parts requirement that is documented and forwarded internally, or the open ear for the technical crew on board who are currently partly on their own”.